Accessibility

Accessibility statement for export health certificates online

This service is part of the wider GOV.UK website. This accessibility statement applies to the export health certificates online service. There’s a separate accessibility statement for the main GOV.UK website.

This website is run by the Animal and Plant Health Agency (APHA). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window

  • you cannot modify the line height or spacing of text

  • most older PDF documents are not fully accessible to screen reader software

  • some links are not underlined, making it hard for colour-blind users to recognise them

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, or if you need one-to-one help, contact APHA in England, Scotland or Wales, or the Department of Agriculture, Environment and Rural Affairs (DAERA) in Northern Ireland.

Contacting by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter

Find out how to contact us.

Exporters in England, Scotland or Wales

One-to-one help is offered only by arrangement. Exporters will need to visit the main APHA office in Carlisle, or another office by arrangement.

APHA provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. The offices have audio induction loops. APHA can also arrange a British Sign Language (BSL) interpreter.

If you need any information available on this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille, contact:

call: 03000 200 301

email: exports@apha.gov.uk

write to: APHA Offices, Eden Bridge House, Lowther Street, Carlisle CA3 8DX

Exporters in Northern Ireland

One-to-one help can be arranged with the DAERA. There is no central office but DAERA has a number of regional offices. Any of these offices can be contacted on: 0300 200 7840

Find your nearest DAERA direct regional office:

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

call: 03000 200 301

email: SSC.Carlisle@apha.gov.uk

APHA Offices, Eden Bridge House, Lowther Street, Carlisle CA3 8DX

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you live in Northern Ireland, complain to the Equalities Commission for Northern Ireland (ECNI)

Technical information about this website’s accessibility

The Department for Environment, Food and Rural Affairs (DEFRA) and APHA are committed to making their websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Issues affecting PDF and Word documents

  • Some PDF and Word documents do not have the title filled in in the document properties. This fails WCAG 2.1 A F25 Section 508 (2017) A F25.

  • Some PDF documents have figures and images with blank ALT text. This fails WCAG 2.1 A F65 Section 508 (2017) A F65

  • Some PDFs have not been tagged to be accessible by screen readers. This fails WCAG 2.1 A 1.3.1 Section 508 (2017) A 1.3.1.

  • The LANG attribute has not been used to identify the language of some pages. This fails WCAG 2.1 A 3.1.1 Section 508 (2017) A 3.1.1

Issues affecting all of GOV.UK

  • Some links are not underlined, which makes it hard for colour-blind users to see them. This fails WCAG 2.1 A F73 Section 508 (2017) A F73.

Content that's not within the scope of accessibility regulations

PDFs and other documents

  • We have attempted to make sure all our PDFs are new and meet accessibility standards. Older PDFs and Word documents may exist on this service and these may not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

  • All of our PDFs and Word documents are essential to providing our services. Our aim is to never use PDF or Word documents where HTML can be used.

  • The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018, if they’re not essential to providing our services.

How we tested this website

This website was last tested on 11 October 2021. The test was carried out by Digital Accessibility Centre Limited(DAC).

What we’re doing to improve accessibility

We are fixing the problems that are stopping us from being compliant with the Web Content Accessibility Guidelines version 2.1A standard.

This statement was prepared on 25 November 2022.